A Nurtur Group Company A Nurtur Group Company

Terms & Conditions

Introduction

These terms and conditions apply to all guests booking accommodation at City Studios Preston, whether booking in person, via our website or other digital channels, or through a third party.

Please note that certain terms (for example the right to amend or cancel your booking) may vary depending on the type of rate you choose at the point of booking. Please make sure you have read these terms specific to your booking-type.

When booking through a third-party booking partner, they may also have their own booking terms – please ensure you have read these and are aware of any separate terms.

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

Additional terms and conditions may apply depending on the length of your stay, or at particular times in the calendar. These will always be communicated to you separately.

We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your apartment and any additional services added to your reservation will be formed when you receive this email confirmation from us. If you booked through a third party, the third-party will send you the confirmation email.

Head office contact details

City Studios Ltd, 102 Fenay Bridge Road, Huddersfield, HD8 0AY

Company Registration Number 13324759

VAT Registration Number 462 4712 95

Telephone Number 01484 429438

Email Address stay@city-studios.com

Payment Terms

Upon check-in, a valid credit or debit card must be provided so we can carry out a pre-authorisation deposit.

The amount charged will be dependent on your room type:

  • Studio / One-Bedroom Apartments = £100
  • Long stays (7+ nights) without a corporate agreement = additional £100

The amounts shown above will not actually be charged to your card or leave your account. The pre authorisation will appear as a pending transaction on your account, but the funds will be unavailable for you to access.

At check-out, the money will be released, returned to your account.

If the pre-authorisation is unsuccessful, we will ask to take it from another payment method. If you are unable to provide another payment method, we will cancel your booking.

We take a preauthorisation to cover any incidentals or damages, including odour removal, cleaning, which generates a loss of income will be charged. You agree to allow us to charge your card for any amounts which may be due from you after you have checked out including additional charges or charges for any damage or loss to the accommodation.

Refunding Payments

The release of the pre-authorisation fee is actioned immediately upon check-out. How long it takes to release the money into your account depends on your bank and could take up to 10 working days.

If this is taking longer than expected and you are concerned, please send a copy or screenshot to stay@city-studios.com of the pending or settled transaction for £100.00 from City Studios Ltd and we will investigate further.

Payment for your booking will be taken before or upon arrival unless you have paid in advance. Any failure of payment is a breach of all Terms and we reserve the right to cancel the booking.

You agree to allow us to charge your card for any amounts which may be due from you after you have checked out. This includes any incidentals or services you have used or damages, including odour removal, deep cleaning, and loss of income incurred if the apartment has to be put out of service. The card used will be the card on file or provided at check in.

Card payments via our booking website are processed by a third party processing provider [Stripe], and are subject to their processing terms and conditions which can be found here. Please see Stripe’s full Privacy Policy here.

Guest Verification

On arrival to check-in for your stay, you must provide a photo ID & the credit or debit card used to make your booking.

Without both of these, we will be unable to fulfil the booking. Our Privacy Notice can be found here.

VAT

Value Added Tax (VAT) is charged at the current flat rate of 20% for the first 28 nights, and 4% thereafter.

Age restrictions

You must be at least 18 years old to make a reservation. Under 18 years old are not permitted to stay at City Studios unless a parent or guardian is also staying in the hotel.

Changes and cancellation of your direct booking (bookings made directly with City Studios)

If you made a direct booking for a stay of 27 nights or less, you can change or cancel your booking up to 24 hours prior to check-in before 3pm the day before arrival and receive a full refund. If you cancel after this period, you will be charged the first 3 nights of your booking.

Direct bookings of 28 nights or more are subject to separate cancellation policies, as detailed below:

  • Bookings of 28 to 90 nights
    You can cancel your booking up to 14 days prior to your arrival and receive a full refund.
    For cancellations within 14 days of your arrival, you will be charged the first 14 nights of your booking.

Third party bookings

For bookings made via third parties, alternative or supplementary cancellation policies may apply – please check with your booking provider.

Cancellation is not possible for discounted Pre-paid Bookings, which are non-refundable.

Please carefully check the individual cancellation policy for the apartment rate you have booked. If you require any more information, please contact  stay@city-studios.com

‘No-shows’

In the event you do not arrive to check in on the day of arrival and you have not informed a member of the City Studios team in advance, your entire reservation will be charged to the credit or debit card you used to make your booking, up to a maximum of the first 3 nights.

Bookings of 28 nights or more are subject to separate ‘no-show’ policies, as detailed below:

  • Bookings of 28 to 90 nights – the first 14 nights of your booking will be charged

If you require any more information, please contact stay@city-studios.com

Our termination rights

City Studios reserves the right to ask any guests who are abusive towards our staff, demonstrating inappropriate behaviour, or causing a disturbance to other guests to leave the premises immediately, including non-payment.

City Studios also reserves the right to terminate a booking if the apartment being occupied is found to not meet our standards of cleanliness, or cannot be occupied due to a maintenance issue or for health and safety reasons, and/or have not been treated in the right manner.

City Studios may also terminate a booking and ask a guest to leave prior to the end of their stay for any material or repeated breach of our Occupation Rules.

City Studios management reserves the right to refuse entry for any guests for any valid reason acting in its absolute discretion.

Luggage and Personal Property

All property and personal belongings are solely the responsibility of the owner.

City Studios cannot be responsible for any property lost or damaged during your stay, or for any personal items left behind in your accommodation or public areas after check-out.

Any lost property we find after you have checked out will be stored for a maximum of 30 days. Any personal belongings not claimed and collected within 30 days of being found by our staff will be donated to charity or disposed of at our discretion.

Guests are solely liable for the costs of any lost property returned to them by post or courier.

It is each Guest’s responsibility to ensure they sign out from any personal accounts accessed via Smart TVs or other digital devices prior to check-out.

In the event of a failure for us to receive funds, as per these Terms, and your booking is terminated, we reserve the right to enter any room(s) and pack up and store your belongings until such a time when you can collect.

Please note that the heating units are to heat the room and are not for drying clothes. Please do not place anything on top of the heating units.

Disclaimer and Limitation of our Liability

We use all reasonable endeavours to operate the City Studios building and services with reasonable skill and care. To the fullest extent permissible under applicable law, we disclaim any and all warranties, conditions, or representations whether express, implied, verbal or written.

We will not be responsible or liable for any losses you incur including but not limited to lost data, profits, revenue, opportunity, goodwill, reputation or business interruption if we are prevented or delayed from complying with any booking, or fail to do so due to events or circumstances beyond our reasonable control.

We reserve the right to go into any room of any type on the City Studios premises at our discretion.

Any representations made regarding the layout, specification and design of our accommodation, as well as general amenity areas in the building, are made in good faith and accurate at the time of publication. Where images of accommodation and other common building areas have been provided prior to booking, these are intended to illustrate the general standard of specification and amenity only and whilst we will use reasonable endeavours to provide accommodation which is at least comparable in general standard, any such changes to the design and specification made at our discretion shall not be considered grounds for cancellation of any booking.

There are certain liabilities that we cannot exclude by law and nothing in these Terms excludes or limits our liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation.

You have certain rights as a consumer. Nothing in these Terms is intended to reduce these legal rights.

Paying for Damages

Please note smoking is not permitted within the apartments or anywhere in the building. Any guests or visitors who do not adhere to this rule will be asked to leave and a housekeeping deep clean smoking charge will be added to your final bill. Costs include soft furnishings odour removal, deep clean and loss of income incurred whilst the apartment is out of service. If guests feel they need to raise any issue during or post their stay, please email the reservations team at stay@city-studios.com.

Additional Services

City Studios housekeeping service is offered for stays of 3 nights or longer. For stays of 4 to 6 nights, the advertised rate includes 1 towel change. For stays of 7 nights or longer the advertised rate includes 1 weekly towel change and 1 weekly clean.

Please contact the City Studios team directly for any additional housekeeping or service requests. Additional service requests are subject to availability & may be chargeable. Please speak to our reception team for the most up-to-date pricing.

Please note: We do not accept stag or hen party bookings.

Parking Information

Limited free parking is available to the rear of City Studios on Brookfield Street///latest.powder.poetic – subject to availability. Other on street parking is available within a few minutes walk of City Studios. Restrictions apply.

Drop off information

When on Brookfield Street, turn first left to the rear of City Studios PR1 1NR.