A Nurtur Group CompanyThese terms and conditions apply to all guests booking accommodation at City Studios Preston, whether booking in person, via our website or other digital channels, or through a third party.
Please note that certain terms (for example, the right to amend or cancel your booking) may vary depending on the type of rate you choose at the point of booking. Please make sure you have read the specific terms in your booking type.
When booking through a third-party booking partner, they may also have their own booking terms – please ensure you have read these and are aware of any separate terms.
We reserve the right to amend these terms and conditions at any time, and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
Additional terms and conditions may apply depending on the length of your stay or at particular times in the calendar. These will always be communicated to you separately.
We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your apartment and any additional services added to your reservation will be formed when you receive this email confirmation from us. If you booked through a third party, the third-party will send you the confirmation email.
City Studios Ltd, 102 Fenay Bridge Road, Huddersfield, HD8 0AY
Company Registration Number 13324759
VAT Registration Number 462 4712 95
Telephone Number +44 (0)1772 598462
Email Address stay@city-studios.com
Payment for your booking will be taken 24 hours prior to check in. Any failure of payment is a breach of all Terms and we reserve the right to cancel the booking.
You agree to allow us to charge your card for any amounts which may be due from you after you have checked out. This includes any incidentals or services you have used or damages, including odour removal, deep cleaning, and loss of income incurred if the apartment has to be put out of service. The card used will be the card on file or provided at check in.
Card payments via our booking website are processed by a third-party processing provider [Stripe], and are subject to their processing terms and conditions, which can be found here. Please see Stripe’s full Privacy Policy here.
Before arrival, please ensure you upload a photo ID to the Guest Portal.
Without both of these, we will be unable to fulfil the booking. Our Privacy Notice can be found here.
Value Added Tax (VAT) is charged at the current flat rate of 20% for the first 28 nights, and 4% thereafter.
You must be at least 18 years old to make a reservation. Under 18 years old are not permitted to stay at City Studios unless a parent or guardian is also staying in the hotel.
If you made a direct booking for a stay of 27 nights or less, you can change or cancel your booking up to 24 hours prior to check-in before 3pm the day before arrival and receive a full refund. If you cancel after this period, you will be charged the first 3 nights of your booking.
If you request to shorten your reservation on or after the cancellation period, including at check-in and during your stay, you will not receive a refund.
Direct bookings of 28 nights or more are subject to additional cancellation policies, as detailed below:
For bookings made via third parties, alternative or supplementary cancellation policies may apply – please check with your booking provider.
Cancellation is not possible for discounted Pre-paid Bookings, which are non-refundable.
Please carefully check the individual cancellation policy for the apartment rate you have booked. If you require any more information, please contact stay@city-studios.com
In the event you do not arrive to check in on the day of arrival and you have not informed a member of the City Studios team in advance, your entire reservation will be charged to the credit or debit card you used to make your booking, up to a maximum of the first 3 nights.
Bookings of 28 nights or more are subject to separate ‘no-show’ policies, as detailed below:
If you require any more information, please contact stay@city-studios.com
City Studios reserves the right to ask any guests who are abusive towards our staff, demonstrating inappropriate behaviour, or causing a disturbance to other guests to leave the premises immediately, including non-payment.
City Studios also reserves the right to terminate a booking if the apartment being occupied is found not to meet our standards of cleanliness, or cannot be occupied due to a maintenance issue or for health and safety reasons, and/or has not been treated in the right manner.
City Studios may also terminate a booking and ask a guest to leave before the end of their stay for any material or repeated breach of our Occupation Rules.
City Studios management reserves the right to refuse entry to any guests for any valid reason, acting in its absolute discretion.
All property and personal belongings are solely the responsibility of the owner.
City Studios cannot be responsible for any property lost or damaged during your stay, or for any personal items left behind in your accommodation or public areas after check-out.
Any lost property we find after you have checked out will be stored for a maximum of 30 days. Any personal belongings not claimed and collected within 30 days of being found by our staff will be donated to charity or disposed of at our discretion.
Guests are solely liable for the costs of any lost property returned to them by post or courier.
It is each Guest’s responsibility to ensure they sign out from any personal accounts accessed via Smart TVs or other digital devices before check-out.
In the event of a failure for us to receive funds, as per these Terms, and your booking is terminated, we reserve the right to enter any room(s) and pack up and store your belongings until such a time when you can collect.
Please note that the heating units are to heat the room and are not for drying clothes. Please do not place anything on top of the heating units.
We use all reasonable endeavours to operate the City Studios building and services with reasonable skill and care. To the fullest extent permissible under applicable law, we disclaim any warranties, conditions, or representations, whether expressed, implied, verbal or written.
We will not be responsible or liable for any losses you incur, including but not limited to lost data, profits, revenue, opportunity, goodwill, reputation or business interruption if we are prevented or delayed from complying with any booking, or fail to do so due to events or circumstances beyond our reasonable control.
We reserve the right to go into any room of any type on the City Studios premises at our discretion.
Any representations made regarding the layout, specification and design of our accommodation, as well as general amenity areas in the building, are made in good faith and are accurate at the time of publication. Where images of accommodation and other common building areas have been provided prior to booking, these are intended to illustrate the general standard of specification and amenity only and whilst we will use reasonable endeavours to provide accommodation which is at least comparable in general standard, any such changes to the design and specification made at our discretion shall not be considered grounds for cancellation of any booking.
There are certain liabilities that we cannot exclude by law and nothing in these Terms excludes or limits our liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation.
You have certain rights as a consumer. Nothing in these Terms is intended to reduce these legal rights.
Please note that smoking is not permitted within the apartments or anywhere in the building. Any guests or visitors who do not adhere to this rule will be asked to leave and a housekeeping deep clean smoking charge will be added to your final bill. Costs include soft furnishings odour removal, deep clean and loss of income incurred whilst the apartment is out of service. If guests feel they need to raise any issue during or post their stay, please email the reservations team at stay@city-studios.com.
On Check Out we ask that you ensure the apartment is left clean and tidy including:
Kitchen – all used utensils, crockery and pots are washed and left to drain. All rubbish, boxes, bottles and food are either taken with you or put in the rubbish bins provided. The fridge is emptied of all food and wiped down. The oven and hob is wiped down clean and any food marks removed using the cloths and cleaning equipment provided.
Bathroom – all used towels are placed in the shower, and all unused towels are left on the side to be re-used. Use the bins provided for any rubbish.
A deep cleaning charge of £25 maybe added to your account and charged to your card for any rooms where the above instructions aren’t followed upon check out and additional cleaning by our team is required. Our housekeeping team will take date and time stamped photos or video.
Please ensure you notify the site team at reception or via the Guest App or on stay@city-studios.com if you accidentally break anything so that we can ensure the room is set right for the next guest. A list of charges for any breakages is available to view on your guest portal and also in your room and we may add these to your account on check out.
To ensure each guest experiences our 5* service, we operate a ‘Notify Us Now’ policy.
The policy encourages all guests to immediately notify us of any issue they may encounter.
By letting us know as soon as the issue is encountered, we can take the necessary steps to address it and deliver our 5* service, such as a room change.
We are committed to providing our guests with a great experience, but sometimes things go wrong.
Please be assured that, on the rare occasion this may happen, we will do everything in our power to make it right which may include changing rooms. However, we are unable to address any issues or change your room, after you have checked out, or upon posting a review online.
City Studios housekeeping service is offered for stays of 7 nights or longer and will include a weekly basic room clean including removing of rubbish, towel and bedding change, refresh of items such as refreshments, toilet roll and toiletries if required. If additional housekeeping is required, this can be arranged at reception for an additional charge.
Shorter stays can request a change of towels from reception.
Please note: We do not accept stag or hen party bookings.
Parking is available at Brookfield Street Car Park, PR1 1NR. Guests wishing to park must visit City Studios Preston reception upon arrival to obtain and scan the relevant QR code to make payment for their parking.
Important: City Studios Preston does not own, operate or manage the car park. Parking is subject to the car park operator’s terms and conditions. City Studios Preston cannot accept responsibility for any parking charges, penalties or enforcement action resulting from a guest failing to visit reception, obtain the relevant QR code, make the required payment or comply with the car park’s terms and conditions.
Guests are responsible for ensuring that their vehicle is correctly registered and that the appropriate parking fee has been paid for the duration of their stay.
Please alert City Studios during the booking process if you will be arriving out of hours to ensure your parking can be validated.
Effective for all bookings made from 25 August 2026, the following parking charges apply to guests using the Padel Republic car park off Brookfield Street:
When on Brookfield Street, turn first left to the rear of City Studios PR1 1NR.
Please be advised that air conditioning is not available in any of our studios at City Studios.
Please be aware that many of our studios at City Studios have bed placement against the wall.
Instructions on what to do in case of fire, and the evacuation route to the Assembly Point from your room, is available on the back of your studio door. The reception team will also be happy to provide you with further information on the building’s fire safety systems.
Please notify the reception team prior to your booking if you have any access requirements or specific needs to ensure our property is suitable for your stay, including any assistance you might need to evacuate the building in case of fire. At the point of booking or prior to your arrival, please confirm your requirements or specific needs by sending an email to stay@city-studios.com. Where needed, our site team will prepare a PEEP (Personal Emergency Evacuation Plan) with you upon Check In, which will be made available for you and all City Studios fire wardens. Please therefore ensure you go to reception upon Check In to discuss your PEEP with a member of the team.