A Nurtur Group Company A Nurtur Group Company

Cancellation policy

Changes and cancellation of your direct booking (bookings made directly with City Studios)

If you made a direct booking for a stay of 27 nights or less, you can change or cancel your booking up to 24 hours prior to check-in before 3pm the day before arrival and receive a full refund. If you cancel after this period, you will be charged the first 3 nights of your booking.

Direct bookings of 28 nights or more are subject to separate cancellation policies, as detailed below:

  • Bookings of 28 to 90 nights
    You can cancel your booking up to 14 days prior to your arrival and receive a full refund.
    For cancellations within 14 days of your arrival, you will be charged the first 14 nights of your booking.

Third party bookings

For bookings made via third parties, alternative or supplementary cancellation policies may apply – please check with your booking provider.

Cancellation is not possible for discounted Pre-paid Bookings, which are non-refundable.

Please carefully check the individual cancellation policy for the apartment rate you have booked. If you require any more information, please contact  stay@city-studios.com

‘No-shows’

In the event you do not arrive to check in on the day of arrival and you have not informed a member of the City Studios team in advance, your entire reservation will be charged to the credit or debit card you used to make your booking, up to a maximum of the first 3 nights.

Bookings of 28 nights or more are subject to separate ‘no-show’ policies, as detailed below:

  • Bookings of 28 to 90 nights – the first 14 nights of your booking will be charged

If you require any more information, please contact stay@city-studios.com

Our termination rights

City Studios reserves the right to ask any guests who are abusive towards our staff, demonstrating inappropriate behaviour, or causing a disturbance to other guests to leave the premises immediately, including non-payment.

City Studios also reserves the right to terminate a booking if the apartment being occupied is found to not meet our standards of cleanliness, or cannot be occupied due to a maintenance issue or for health and safety reasons, and/or have not been treated in the right manner.

City Studios may also terminate a booking and ask a guest to leave prior to the end of their stay for any material or repeated breach of our Occupation Rules.

City Studios management reserves the right to refuse entry for any guests for any valid reason acting in its absolute discretion.